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Verified
5/5

2019-07-14

Reindeer shopping

"We were shopping for rain gear for a up-and-coming trip and your staff was very helpful"


Verified
5/5

2018-08-27

My kind of store

"Awesome place to shop for my bike!!!"

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Verified
2/5

2019-07-07

Staff didn't know the products.

"I was sold a set of Cardo plus bluetooth wireless headsets and was told they would work on my 2019 Harley Street Glide. However, I had to go back to Harley to buy and have a WHIM installed and then programed first. This cost more than $500 and was unexpected. Once I had the Harley stuff done, the Cardo's sounded terrible. I went back to return them and was told all I could get was a store credit and not a refund because it was more than 30 days. I would have never purchased these headsets from Cycle Gear if I would had been told this information first."

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Verified
5/5

2019-06-29

Helpful Staff

"I needed a new helmet and they answered all my questions and helped me find the right fit for my head and budget. I'll be going back to Cycle Gear in the future for sure."

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Verified
5/5

2019-06-28

Love it

"I love this place very helpful and excellent customer service will be returning again
"


Verified
5/5

2019-06-24

Sedici Performance Luggage

"As always your greeted when you enter the store and employees are very helpful finding what you are looking for. They will compare items and point out different features you may not of been aware of. The staff is very knowledgeable and if they don't have the answer they won't hesitate to ask another staff member. Eric has helped me on several occasions.
I'm very happy with the quality and service.
Joel
"

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Verified
5/5

2019-06-23

They are always helpful

"It does not matter what time of day I go to this shop they always have someone there who mostly knows what they are talking about and if they don't they tell you straight out. And they try to ensure everyone is serviced well!!!!"


Verified
5/5

2019-06-19

Excellent

"Jesse was knowledgeable and extremely helpful in assisting me with gear selection, helmet, jacket, gloves. "

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Verified
5/5

2019-06-13

Great staff

"Friendly staff and a great environment that breeds trust and a good social environment. "

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Verified
5/5

2019-06-12

Top quality.

"My personal shopper,Nicole. Was fantastic! Very intuitive, patience She total professional knows everything about her job. She's the best salesperson in the store. "


Verified
4/5

2019-06-12

Timing was of the essence so I didn't get a "large."

"I enjoy coming to Cycle Gear because their prices appear to be reasonable, the quality is good, and the service is personable. Just wish their brick & mortar were a bit closer. Still, a great excuse to burn off the better part of an afternoon riding out to visit . . . "


Verified
5/5

2019-06-10

great service, great employees, just wish they had bigger sizes avalible

"I been a customer for over a couple years now and they have always been help and attentive to my every needs and wants! if they don't have it in the store they order it. if they don't carry it at all. they will give you great references to where you can get what you want for cheap. I love them up there!"

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Verified
5/5

2019-06-09

Customer Service

"There’s a guy named Jesse who was a great help! I got a part shipped wrong not by cycle gear but by the manufacturer and Jesse made sure I’m getting the correct parts second time around and talked to them for me to get it as fast as possible! Everyone at cycle gear is helpful and is willing to help you in anyway possible! "

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Verified
5/5

2018-02-22

Great experience

"Found just what I needed for a great price."

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Verified
2/5

2019-06-09

poor customer service

"I tried to buy a helmet. I simply could not get anyone to wait on me. I was in the store for about 20 minutes but no one could be bothered to help. I finally purchased a new helmet liner. While checking out, the cashier asked if I found everything ok. I replied no and he just said thanks and handed me my receipt. I was very disappointed by a store that used to be great. I won't be back. I spent $400 elsewhere."

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